Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Since 1999, we’ve put the same promise on every job we do in Quakertown and across the county: if it’s not done right, we make it right. That’s not a slogan. It’s the 90-Day Done Right Promise, and it’s stamped in writing on every single job we complete. For 90 days after the work is finished, one call brings Wendell Pike or his crew back at no additional cost. We can do that because Wendell puts his name on the work and expects to run into you again on Saturday. Your flue doesn’t care how the fire looks. It cares how it breathes, and so do we.

Call (484) 603-6713

What’s Covered

• Workmanship. Every sweep, repair, cap, crown, liner, and rebuild we do is backed by the 90-Day Done Right Promise, in writing, on every job.
• Parts we install. We service and install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind our installation of them.
• Cleanup. We leave your home the way we found it. Drop cloths go down before the tools come out, and the soot stays where it belongs: in the vacuum, not on your carpet.
• On-time arrival. Wendell and his crew are background-checked, uniformed, and give you a real arrival window. If that window slips, we call you before you have to call us.
• Honest pricing. The number you hear on the phone is the number on the invoice. No surprises, no add-ons, no “while we’re in here” upselling after the fact.

Our Satisfaction Promise

If something isn’t right, we don’t argue about it. We fix it. The 90-Day Done Right Promise is the short version of a longer habit we’ve had since 1999: a job isn’t finished until the homeowner says it is. Call (484) 603-6713 and tell us what’s wrong. Wendell or his crew will come back, look at the work, and make it right at no charge. If we made a mistake, we own it. If a part we installed isn’t performing, we’ll address it. And if you got an estimate from someone else that says the opposite of what we told you, bring it in. We’ll give you a free second opinion on any competing written estimate, even if we did the original work. The point is simple: when the truck pulls away, you should feel like you got what you paid for, and if you don’t, the truck comes back.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Top Hat Chimney is licensed and insured, and that matters more than the paper it’s printed on. If something goes wrong on the job, you’re not left holding the bill. If work needs to be redone, the promise holds. We’ve been serving Quakertown and the surrounding communities for over 29 years, not because nothing ever goes wrong, but because when it does, we answer the phone and fix it. That’s why the guarantee is in writing, why the address is published, and why Wendell Pike, the owner, is the one accountable for every invoice. You can call any time, day or night, and a live person answers. No voicemail box. No call center. Just someone who knows chimneys and lives in the same county you do.

Why We Put It in Writing

Most chimney companies will tell you they do good work. Very few will write down what happens if they don’t. We do, because we’ve been at this long enough to know that trust isn’t built by a handshake at the door. It’s built by what happens six weeks later, when the first real cold snap hits and the fireplace is getting used every night. If you hear a draft where you shouldn’t, or notice smoke backing up, or just have a question about what you saw in the camera footage we gave you, call. The guarantee means you don’t have to wonder whether we’ll come back. We will.

What the Guarantee Does Not Cover

We’re honest about this part too. The 90-Day Done Right Promise covers our workmanship and the installation of the parts we put in. It doesn’t cover the natural settling of a house, new damage from a storm, or problems caused by burning something you shouldn’t burn in a fireplace. It doesn’t extend the manufacturer’s warranty on parts, either. If a cap or liner has a manufacturer defect, we’ll help you work through that process with the brand, but that warranty comes from the manufacturer, not from us. What we guarantee is the work we did, the way we did it, and the care we took doing it. That’s a promise we can keep.

Ask Anyone on Your Street

A guarantee is easy to print and easy to claim. The test is whether the company that made it is still around to honor it. We’ve been in Quakertown since 1999. That’s over 29 years of local homes, local chimneys, and local people who know where to find us if something isn’t right. Wendell lives here. His crew works here. The truck you see at the neighbor’s house is the same one that’ll be in your driveway next week. We don’t need a clever guarantee to sell the work. The work sells itself, and the guarantee is just the paperwork that says what we’ll do if it doesn’t. Ask anyone on your street. Most of them already know us.

What Happens When You Call

You call (484) 603-6713, and a live person answers. It might be Wendell himself. You tell us what’s going on with your chimney, and we’ll talk about when to come look. We don’t have a call center, and we don’t have voicemail. If it’s two in the afternoon or two in the morning, someone picks up. When we arrive, you get a background-checked, uniformed sweep who gives you a real arrival window and calls if it slips. We’ll do the inspection, show you the camera footage, and give you a plain-English verdict. Then you decide what to do. No pressure, no scare tactics, no work that can’t wait being sold as an emergency. And if you’re a senior or a veteran, you get 10% off. Always. That’s been the deal since 1999, and it’s not changing.

Our Guarantee in One Paragraph

Top Hat Chimney in Quakertown, PA has been cleaning, repairing, and rebuilding chimneys since 1999, and every job we do comes with the 90-Day Done Right Promise in writing. If the work isn’t right, one call brings Wendell Pike and his crew back at no charge. We’re licensed and insured, locally owned and owner-operated, and we answer the phone with a live person 24 hours a day, seven days a week. We give upfront pricing before a single tool comes off the truck, we offer $40 off any repair over $200 and a free second opinion on any written estimate, and we never charge a trip fee inside the county. That’s the whole guarantee. It fits on one page, and it’s been working for 29 years.

Frequently Asked Questions